The Yellow Pages are dead. Nobody uses the phonebook anymore, except as a doorstop. Google’s interactive business directory, Google My Business (GMB), is the best way to get found by people searching for plastic surgeons and medspas in your area. Unlike the directories of previous eras, GMB features customer reviews to help searchers make a purchase decision at their precise moment of consideration. Positive reviews matter to Google’s algorithms when they determine which businesses to feature. And they certainly matter to consumers—your potential patients—when they are deciding on which local doctor’s office to visit.
GrowthMed leads the industry in medical marketing for the aesthetic space. We help nice doctors finish first in local search. Our founder and Chief Technologist, Steven Fruchter, is an expert in all things Google. He’s assembled a team of web developers, marketing strategists and content creators to assist plastic surgeons as they ascend the Google My Business rankings.
Schedule a call with us to learn more: 310-577-0000
Why Are Google Reviews So Important to My Practice?
You are probably an avid user of Google My Business and you don’t even know it. Every time you do a search for a local restaurant, bookstore or movie theater, the GMB listings pop up, complete with the business’ name, location, hours and other important information. GMB is integrated into Google Maps, as well. You may have noticed that businesses at the top of the GMB listings have many favorable reviews by their patrons. These top-ranked businesses are also actively maintained by their proprietors (or their agencies), with thoughtful comments and responses to each review.
Google Reviews Carousels
Reviews are more important than ever to distinguish your plastic surgery practice from the local competition on Google My Business. Late in 2019, Google unveiled a new search feature that highlights user reviews in a scrolling carousel format. Until recently, reviews were always important, but they were a little harder to see. A user had to tap or click on a GMB listing to “see more reviews” if he or she was interested in learning more about other peoples’ experiences with the business. Now, the reviews scroll by automatically, allowing the user to see more as they quickly evaluate their purchase decision.
How Do I Get More Patient Reviews?
The simple answer: just ask! You and your medical staff have a lot of personal contact with your patients. You have their trust and you know if they are satisfied with your work.
Often, aesthetic procedures take a series of sessions to complete. Surgery always requires follow-up appointments. These are golden opportunities to graciously request that your grateful patient leave a personal review on your GMB profile. One of our GrowthMed clients requests reviews from her patients during their CoolSculpting sessions! It’s just idle time for the patient who is likely on their phone already.
It is important not to specifically request a positive review, or to tie a patient’s review to a particular deal or offer—especially online! Google is very sensitive to attempts at manipulating its rankings. They are always updating their algorithms to be ever more vigilant for “blackhat” hacks and tricks. It is not uncommon for Google to devalue a website or GMB listing if they are discovered to be anything less than completely authentic.
Google My Business Short Name & URL
A simple way to share your GMB Business Profile with your patients is to create a short name & URL for your practice. When you create a short name, people can go directly to your profile by putting “g.page/[yourcustomname]” in their web browser. Once there, they can more easily leave their glowing review. GrowthMed can help you create a short name & URL for your plastic surgery practice. We can give you all the information you’ll need to properly train your staff on GMB.
Five-Star Medical Marketing by GrowthMed
People used to look in the Yellow Pages to find a doctor, lawyer or a plumber. In the pre-Internet days, an “SEO trick” was to put a lot of letter “As” in your business’ name so that you would be listed first alphabetically. Today, people turn to their phones and digital devices to find the answers they seek. They execute a Google Search to learn more about a procedure that your plastic surgery practice may specialize in. Google My Business is our 21st-century version of the Yellow Pages. But you don’t have to change your practice’s name to AAAcme Plastic Surgery to become the top doctor in your area on GMB. It takes positive patient reviews to win in local search.
We practice what we preach—see our client reviews for a taste of all the fine work we’ve done. Check our blog for regular tips and relevant updates. Or, contact us directly! Call 310-577-0000 to schedule a consultation.
- Read and reply to reviews – Android. (n.d.). Retrieved February 14, 2020, from https://support.google.com/business/answer/3474050
- Get reviews on Google. (n.d.). Retrieved February 14, 2020, from https://support.google.com/business/answer/3474122
- Create a short name & URL for your business – Android. (n.d.). Retrieved February 14, 2020, from https://support.google.com/business/answer/9273900